At SEF-1 Food Products, customer satisfaction is our priority.

Eligibility for Return

• Products must be:
  • Unused and in original condition
  • In original packaging
• Return request must be made within 3 days of delivery

Non-Returnable Items

• Perishable food items (unless damaged/spoiled)
• Opened or used products
• Items without proof of purchase

Damaged or Wrong Product

• If you receive:
  • Damaged product
  • Expired item
  • Wrong product

👉 Please contact us within 24 hours with:

• Photos/video proof

Refund Process

• Approved returns will be processed within 5–7 working days
• Refund will be issued via:
  • Original payment method
  • Or store credit (if applicable)